Shipping Policy

Baublebari Shipping Policy

At Baublebari, we treat the shipping of your luxury jewelry, personalized accessories, and curated homeware with the same care as our craftsmanship. Each piece—whether a delicate engraved necklace, a crystal homeware set, or a custom photo locket—is packaged to preserve its beauty and integrity during transit. This policy outlines our shipping guidelines, from order processing to delivery, ensuring you have clear expectations for your Baublebari purchase.

Shipping Coverage

We currently offer shipping to the following regions. For locations not listed, please contact our customer service team at service@baublebari.com to inquire about potential delivery options:
  • United States: All 50 states, including Alaska, Hawaii, and Puerto Rico. Note that remote areas may require additional transit time.
  • Canada: All provinces and territories, excluding regions with limited carrier access (we will notify you of any delivery restrictions during checkout).
  • Selected International Countries: Australia, United Kingdom, France, Germany, Italy, Spain, Japan, and New Zealand. Shipping availability may vary for high-value items (e.g., diamond jewelry) or fragile homeware (e.g., ceramic vases) due to customs regulations.

Order Processing Time

Processing time refers to the period between order placement and shipment, during which we prepare, inspect, and package your items—especially critical for personalized pieces that require meticulous crafting. Our standard processing timelines are:
  • Standard (Non-Personalized) Items: Processed within 1–3 business days. Business days exclude weekends and major holidays (Christmas, Thanksgiving, New Year’s Day, and Independence Day).
  • Personalized & Custom Items: Require 3–7 business days for processing. This includes engraving, monogramming, photo embedding, and quality checks to ensure your custom details (e.g., a name on a bracelet, a birthstone in a necklace) are perfect.
  • Peak Seasons: During high-demand periods (Black Friday, Cyber Monday, and November 15–December 25), processing times may extend by 1–2 business days for standard items and 2–3 days for personalized pieces. We will send you an email if your order is affected by significant delays.
Processing time is separate from shipping time—you will receive a shipping confirmation email once your order is dispatched.

Shipping Options & Transit Times

We offer shipping options tailored to your timeline, with transit times estimated based on your location and selected service. Note that these times do not include processing days and may be extended by customs delays (for international orders) or unforeseen carrier issues (e.g., weather).

United States Shipping

  • Standard Ground: Transit time of 3–5 business days. Available for all items, including jewelry and small homeware. Shipping costs are calculated at checkout based on order weight and destination.
  • Express 2-Day: Transit time of 2 business days. Ideal for time-sensitive gifts (e.g., anniversary jewelry). Eligible for most items except oversized homeware (e.g., large decorative trays). Additional fees apply, calculated at checkout.
  • Overnight: Transit time of 1 business day, available for orders placed by 12 PM ET (Monday–Thursday). Excludes oversized or extremely fragile items (e.g., crystal chandeliers). A premium fee is applied, and we will confirm eligibility after order placement.
For Alaska, Hawaii, and Puerto Rico: Standard Ground takes 5–7 business days, while Express 2-Day takes 3–4 business days. PO Boxes and APO/FPO addresses are only eligible for Standard Ground shipping.

Canada Shipping

  • Standard International: Transit time of 5–8 business days, via Canada Post or UPS. Shipping costs include handling fees for customs documentation.
  • Express International: Transit time of 3–5 business days, via FedEx. Recommended for urgent orders, with fees based on order value and destination province.

International Shipping (Selected Countries)

  • Standard International: Transit time of 7–14 business days, via DHL or local postal services (e.g., Royal Mail for the UK, Australia Post for Australia). Shipping costs cover packaging, carrier fees, and basic customs processing.
  • Priority International: Transit time of 3–7 business days, via DHL Express. Includes tracking and signature confirmation, with fees calculated based on destination country and order weight. Recommended for high-value items (e.g., fine jewelry) or time-sensitive gifts.
Customs & Duties: International orders are subject to customs duties, taxes, or import fees imposed by your country’s government. These fees are the sole responsibility of the recipient—Baublebari does not collect or cover these charges at checkout. We recommend checking your country’s customs regulations before placing an order to avoid unexpected costs.

Shipping Costs

Shipping costs are calculated at checkout based on three factors: your delivery location (domestic vs. international), order weight and dimensions (e.g., a single bracelet vs. a set of homeware), and the shipping option selected (standard vs. express). You will see the exact shipping cost for your order before completing payment, with no hidden fees.
For international orders, shipping costs also include a premium packaging fee to ensure fragile items (e.g., crystal, glass) are protected during long-distance transit.

Order Tracking

Once your order ships, you will receive a shipping confirmation email at the address provided during checkout. This email includes:
  • A unique tracking number from the carrier (e.g., UPS, DHL, Canada Post).
  • A direct link to the carrier’s website, where you can enter the tracking number to view real-time updates (e.g., “In Transit,” “Out for Delivery,” “Customs Clearance,” “Delivered”).
If you do not receive the shipping confirmation email within the estimated processing time:
  1. Check your spam/junk folder—shipping updates from luxury retailers are often filtered.
  2. Log into your Baublebari account and navigate to “My Orders” to view tracking details (updated once shipped).
  3. Email service@baublebari.com with your order number and registered email address, and we will resend the confirmation immediately.

Shipping Address Changes

We can update your shipping address only if your order has not yet been shipped (i.e., it is still in processing). To request a change:
  1. Email our customer service team at service@baublebari.com with the subject line “Address Change.”
  2. Include your original shipping address, the new complete address (with apartment numbers, postal codes, and region names—critical for international deliveries), and your order number.
  3. Our team will confirm if the change is possible within 24 business hours. If your order has already shipped, we cannot modify the address—you will need to contact the carrier directly via the tracking link to request a redirect (carriers may charge a fee for this service).
Double-check your shipping address before placing an order—errors (e.g., missing apartment numbers, incorrect postal codes) can lead to delivery delays or returned packages. Baublebari is not responsible for orders delivered to the wrong address due to incorrect information provided at checkout.

Handling Shipping Issues

Lost or Missing Packages

If your tracking information shows “Delivered” but you have not received your package:
  1. Check with family members, neighbors, or building management—carriers often leave packages with a trusted person or in a secure location (e.g., porch, lobby, parcel locker).
  2. Wait 24 hours—carriers sometimes mark packages as “Delivered” a day early to reflect they are out for delivery.
  3. If the package is still missing after 24 hours, email service@baublebari.com with your order number and tracking number. We will file a claim with the carrier to investigate. Once the carrier confirms the package is lost, we will offer a full refund or free replacement—your choice.
For packages marked “In Transit” but delayed beyond the estimated delivery time (e.g., 7+ days for U.S. Standard Ground, 14+ days for International Standard), contact us with your tracking number. We will follow up with the carrier and update you on the expected delivery date.

Damaged or Defective Items

If your order arrives with damaged packaging or a damaged item (e.g., a bent necklace, a chipped crystal tray, a faulty clasp on an engraved bracelet):
  1. Take clear photos of the damaged packaging (including the shipping label) and the affected item—these are required to file a carrier claim.
  2. Email the photos to service@baublebari.com within 48 hours of delivery, along with your order number and a description of the damage.
  3. Our team will review your claim within 24 business hours and offer a solution: either a free replacement (shipped via your original shipping method) or a full refund. You will not need to return the damaged item unless we specifically request it.

Undeliverable Packages

A package may be marked “Undeliverable” by the carrier for reasons including an incorrect address, recipient unavailability (for signature-required orders), or restricted delivery location. If this occurs:
  1. The carrier will attempt delivery 2–3 times (varies by location) before returning the package to Baublebari.
  2. Once we receive the returned package, we will email you to confirm the issue and offer two options: Reship the package to a corrected address (you will cover the new shipping cost).
  3. Process a full refund (minus the original shipping cost, as we already incurred expenses to ship the package).
We hold undeliverable packages for 30 days—if we do not hear from you within this period, we will process a refund (minus original shipping costs) automatically.

Contact Us

If you have questions about this Shipping Policy, need help tracking an order, or have concerns about a delivery (e.g., a delayed personalized gift), our luxury support team is here to assist:
Email: service@baublebari.com
Response Time: We aim to reply to all shipping-related inquiries within 24 business hours, ensuring you receive the same attentive service that defines Baublebari.