Privacy Policy

Baublebari Privacy Policy

At Baublebari, we hold your privacy in the same regard as the craftsmanship of our luxury jewelry, personalized accessories, and curated homeware. Whether you’re browsing our collection of diamond-accented necklaces, customizing an engraved bracelet, or tracking a shipment of crystal homeware, we’re committed to safeguarding your personal information and using it only to enhance your elegant shopping experience. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your data. By using our website or services, you agree to the collection and use of information as outlined here.

Information We Collect

We gather two types of information to serve you thoughtfully: personal information (data that identifies you) and non-personal information (anonymous data that doesn’t link to you). We only collect what’s necessary to provide, improve, and personalize our services—from helping you design a custom piece to ensuring your luxury item arrives safely.

Personal Information

We may collect personal information when you:
  • Place an order: Name, email address, phone number, shipping and billing addresses, payment details such as credit card information or PayPal account links.
  • Create a Baublebari account: Username, password, saved shipping addresses for faster checkout, and preferences like favorite jewelry styles or homeware categories.
  • Customize a product: Engraving text, birthstone selections, photo uploads for custom lockets, or monogram details for personalized accessories and homeware.
  • Contact customer service: Email, phone number, order number, and details about your inquiry—such as questions about jewelry care, engraving options, or delivery timelines.
  • Subscribe to newsletters or promotions: Email address to receive updates on new diamond collections, personalized gift guides, or exclusive offers.
We never store full credit card information on our servers. Payment details are processed securely by trusted third-party providers that follow strict industry standards to protect your financial data.

Non-Personal Information

We automatically collect non-personal information to understand how you interact with our website and refine your experience, including:
  • Device information: Type of device (phone, laptop, tablet), operating system, browser version, and screen resolution—ensuring our site displays beautifully on your preferred device.
  • Usage data: Pages visited (such as spending time on the personalized bracelet page vs. crystal homeware), time spent on the site, links clicked, search queries for specific items, and how you found our website—like a social media post or luxury lifestyle blog.
  • Aggregated data: Number of visitors to the engagement ring collection, average order value for personalized gifts, or popular engraving fonts—anonymized and unlinked to any individual.

How We Use Your Information

We use the information we collect for specific, meaningful purposes that align with our mission of delivering luxury and personalization:
  • Process and fulfill orders: Verify your identity, process payments securely, craft custom pieces (like engraved necklaces or monogrammed trays), ship your items, and send order confirmations or tracking updates.
  • Manage your account: Let you access order history, save favorite items (such as a preferred pair of diamond studs), and update your details easily—streamlining future purchases.
  • Communicate with you: Respond to customer service inquiries (like how to clean sterling silver), send important updates (such as a delay in a custom engraving), and share personalized marketing messages (like newsletters about anniversary jewelry) if you’ve opted in.
  • Improve our services: Analyze user behavior to enhance website navigation (like featuring popular homeware on the homepage), develop new products (such as a new line of personalized cufflinks based on customer requests), and refine personalization options.
  • Prevent fraud: Detect and stop unauthorized transactions (protecting you from fake orders), safeguard against account misuse, and keep your payment and order details secure.

Sharing Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted partners only to fulfill the purposes outlined here, and these partners are required to protect your data and use it only as we instruct.
Parties we may share information with include:
  • Payment processors: To securely handle credit card or digital wallet payments (such as Stripe, PayPal).
  • Shipping carriers: To deliver your luxury items (such as UPS, FedEx) and provide tracking information so you can monitor your order.
  • Personalization partners: To create custom pieces (such as engravers for bracelets or photo printers for custom lockets)—these partners only receive the specific details needed for your order.
  • Marketing and analytics tools: To send targeted communications (such as Mailchimp for newsletters about new jewelry collections) or analyze website traffic (to understand which product pages resonate most).
  • Business successors: If Baublebari is merged, acquired, or sells part of its assets, your information may be transferred to the new owner—but they will be bound by this Privacy Policy to protect your data.

Data Security

We take rigorous steps to protect your personal information from unauthorized access, use, or disclosure—matching the care we put into crafting our luxury pieces:
  • Encrypt data in transit using SSL/TLS (you’ll see a padlock icon in your browser’s address bar) and at rest (storing data on secure, password-protected servers).
  • Follow industry standards like PCI DSS for payment processing to keep your financial information safe.
  • Use access controls (unique passwords, role-based permissions) so only authorized team members can view personal information—especially sensitive details like payment data or custom engraving requests.
  • Regularly update our systems and conduct security audits to address potential vulnerabilities.
While we work tirelessly to keep your information secure, no method is entirely foolproof. We can’t guarantee absolute security, and you acknowledge there’s a small risk of unauthorized access.

Your Rights Regarding Your Information

You have full control over your personal information, including these rights:
  • Access: Request a copy of the personal information we hold about you (such as your order history, saved addresses, or engraving preferences).
  • Correction: Ask us to update or fix inaccurate information (like a misspelled shipping address or outdated phone number).
  • Deletion: Request that we delete your personal information (subject to basic record-keeping needs, like retaining order details for tax purposes).
  • Opt out: Unsubscribe from marketing communications at any time (see Section 5 for how to do this).
  • Data portability: Ask for a copy of your information in a simple, machine-readable format (like a CSV file of your order history).
  • Restriction: Request that we limit how we use your information (such as pausing marketing messages while you’re away).
To exercise any of these rights, email us at service@baublebari.com with the subject line “Privacy Rights Request” and include your name, email address, and details about your request. We’ll respond within 30 days and may ask for additional information to verify your identity—protecting your data from unauthorized requests.

Marketing Communications

If you subscribe to our newsletter or opt in to marketing messages, we may send you emails about new collections (like diamond earrings), personalized gift ideas (such as engraved mother’s rings), or exclusive offers for luxury homeware. You can unsubscribe from these communications anytime by:
  • Clicking the “Unsubscribe” link at the bottom of any marketing email.
  • Emailing service@baublebari.com with the subject line “Unsubscribe from Marketing.”
Even if you opt out of marketing emails, we’ll still send transactional messages (like order confirmations, shipping updates, or responses to your customer service questions)—these are necessary to ensure your Baublebari experience runs smoothly.

Data Retention

We keep your personal information only as long as needed to fulfill the purposes we collected it for, or as required for basic record-keeping:
  • Order information (name, address, payment details) is retained for 7 years to comply with tax and accounting requirements.
  • Account information is kept until you ask us to delete it (or if your account is inactive for 2 years—we’ll notify you before deleting it).
  • Marketing contact information (email addresses) is retained until you unsubscribe or request deletion.
Once your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

Children’s Privacy

Our luxury products and services are intended for adults. We do not knowingly collect personal information from children under 13. If you’re a parent or guardian and believe your child under 13 has shared personal information with us, please contact us immediately at service@baublebari.com. We’ll promptly delete that information to protect your child’s privacy.

Third-Party Links

Our website may include links to third-party sites—such as social media pages where we share jewelry styling tips, payment processor websites, or partner blogs about luxury home decor. This Privacy Policy only applies to Baublebari’s website and services. We aren’t responsible for the privacy practices or content of third-party sites. We recommend reading their privacy policies before sharing any information.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information—like how we handle the engraving details for your custom bracelet—please contact us at:
Email: service@baublebari.com