Baublebari Refund Policy

Eligibility for Refunds

Standard Eligibility (Non-Personalized Items)

• Timing: The request is submitted within 60 days of the delivery date. We extend this window to 45 days for purchases made during holiday seasons (November 1 to December 31) to accommodate gift-giving schedules.
• Condition: The item is unused, undamaged, and in its original condition—including intact tags, brand dust bags, gift boxes, and all accompanying accessories (e.g., care instruction booklets, polishing cloths for silver jewelry). For homeware, this means no scratches, stains, or signs of use (e.g., unwashed linen napkins, unlit candles).
• Proof of Purchase: You provide a valid proof of purchase, such as your 8-digit order number (found in your confirmation email or Baublebari account) or a copy of the receipt.

Eligibility for Personalized & Custom Items

• Error by Baublebari: The personalization is incorrect (e.g., misspelled name, wrong birthstone, or engraving that doesn’t match your approved design preview).
• Manufacturing Defect: The item has a flaw unrelated to wear (e.g., loose diamond setting, faulty clasp on an engraved bracelet, or cracked crystal due to craftsmanship issues).
• Documentation: You provide clear photos of the error or defect, along with your order number and a description of the issue. For personalized errors, we may also request a copy of the design preview you approved before production.

Eligibility for Damaged or Incorrect Deliveries

• Notify us within 48 hours of delivery to report the issue.
• Provide photos of the damaged packaging (including the shipping label) and the affected item to support your claim.

Non-Refundable Items

• Personalized items with correct customization and no defects (e.g., a bracelet with the exact name you requested).
• Used or altered items (e.g., a necklace with a removed pendant, a silk pillowcase that has been washed, or a ring resized by a third-party jeweler).
• Final Sale items: Clearly marked “Final Sale” on the product page (e.g., clearance designer homeware, limited-edition jewelry collections).
• Gift cards: Baublebari gift cards (physical or digital) are non-refundable and cannot be exchanged for cash.

How to Request a Refund

1. Initiate Contact: Email our customer service team at service@baublebari.com with the subject line “Refund Request.” In the email, include: Your full name, email address, and shipping address (matching the details on your order).
2. Your 8-digit order number and the name of the item(s) you wish to return.
3. A clear reason for the refund (e.g., “Incorrect engraving on order #12345678,” “Damaged crystal tray during shipping,” “Changed mind about gold necklace”).
4. Supporting materials: For damaged or personalized error claims, attach 2–3 high-resolution photos (e.g., close-up of the engraving error, the damaged packaging next to the item).
5. Receive Return Authorization (RA) Number: Our team will review your request within 24 business hours (Monday–Friday, 9:00 AM–6:00 PM ET). If approved, we’ll send you an email with: A unique Return Authorization (RA) Number (required for processing).
6. A pre-paid shipping label (for eligible refunds, such as damaged items or Baublebari errors) or instructions for return shipping (for change-of-mind refunds, where you cover return costs).
7. The address of our dedicated luxury returns facility (do not ship to our main office).
8. Package the Item Securely: Use the original packaging if possible—our boxes are designed to protect delicate items like jewelry and crystal. If the original box is damaged, use a sturdy box with ample padding (e.g., bubble wrap for a necklace, foam inserts for a ceramic vase).
9. Include all accessories (dust bags, care cards, polishing cloths) and write the RA Number clearly on the outside of the package. Packages without an RA Number will be rejected and returned to you.
10. Ship the Item: Drop off the package at the designated carrier location (e.g., UPS, FedEx) or schedule a pickup (if available). For high-value items (over $500), we recommend using a trackable shipping service and insuring the package—we’ll reimburse the insurance cost for eligible claims.
11. Warehouse Inspection & Refund Processing: Our returns team will inspect the item within 3–5 business days of delivery to verify it meets eligibility criteria. If approved: We’ll process your refund within 2–3 business days and send a confirmation email.
12. If the inspection fails (e.g., the item is used, the damage is due to misuse), we’ll notify you via email, provide photos of the issue, and return the item to you at your cost—no refund will be issued.

Refund Amount & Timing

Refund Amount

• Change of Mind Refunds: You’ll receive a full refund of the item’s purchase price. Return shipping costs are your responsibility unless the item is defective or incorrect.
• Baublebari Error (Incorrect/Defective Items): You’ll receive a full refund of the item’s purchase price plus any original shipping costs. We also cover return shipping via the pre-paid label.
• Partial Refunds: If you’re returning part of a multi-item order, you’ll receive a refund for the purchased price of the returned item(s). If the remaining order no longer qualifies for free shipping (where applicable), original shipping costs may be deducted.

Refund Timing

• Credit/Debit Cards: 3–7 business days after processing. Processing times depend on your bank—contact them if the refund doesn’t appear within this window.
• Digital Wallets (PayPal, Apple Pay, Google Pay): 1–3 business days after processing, with funds appearing immediately in your wallet.
• Baublebari Store Credit: If you opt for store credit instead of a cash refund, it will be added to your account instantly and never expires. It can be used for any purchase on our website.

Refunds for Canceled Orders

• Standard Items: Canceled within 6 hours of placing the order (before it enters the packing stage). Email service@baublebari.com with the subject line “Order Cancellation” to request.
• Personalized Items: Canceled within 2 hours of placing the order (before the personalization process begins). After this window, cancellation may not be possible—you’ll need to follow the standard refund process if you’re unsatisfied with the finished piece.

Dispute Resolution

1. Emailing service@baublebari.com with the subject line “Refund Dispute.”
2. Including additional evidence (e.g., more photos of the item, a timeline of your interaction with our team, or proof of the issue).

Policy Updates

• We’ll revise the “Last Updated” date at the bottom of this page.
• The updated policy will be posted on our website at https://www.baublebari.com/refund-policy.
• For significant changes (e.g., adjusting eligibility criteria for personalized items), we’ll notify customers who have placed orders in the past 30 days via email.

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